This Privacy Policy explains how AI Holiday Lets collects, uses, and protects your personal data when you book or stay at one of our holiday properties.  
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: AI Holiday Lets Ltd
Registered address: 21 Cunningham Street Motherwell ML1 3EW
Email: aiholidaylets@hotmail.com
Telephone: +44 7711807518
Website: www.aiholidaylets.co.uk
Data Controller: Ian Graham

2. What Information We Collect

We collect personal information that you provide to us directly or via third-party booking partners, including:
- Identity and contact data: Full name, address, email, phone number, and names of other guests.
- Booking and stay details: Dates of stay, property booked, special requests, and preferences.
- Payment data: Transaction details (processed securely via our payment or booking providers).
- Communication data: Messages, emails, or feedback submitted to us.
- Marketing preferences: Your choices about receiving news, offers, or updates from us.
- Technical data (if booking through our website): IP address, browser type, and cookie data (see Section 9).

3. How We Collect Your Information

We collect information when:
- You make a booking via our website, email, phone, or a third-party platform (such as Airbnb, Booking.com, or Vrbo).
- You contact us with an enquiry or feedback.
- You sign up for newsletters or promotions.
- You stay at one of our properties.

4. How We Use Your Information

We use your information to:
- Process and manage your booking or enquiry.
- Communicate with you before, during, and after your stay.
- Comply with legal, tax, or insurance obligations.
- Improve our properties, services, and guest experience.
- Send you marketing communications (only if you have given consent).
- Protect our business and property interests (e.g. fraud prevention or damage claims).

5. Legal Basis for Processing

We process your personal data on the following legal bases:
- Contract: To fulfil and manage your booking or stay.
- Legal obligation: To comply with accounting, tax, or safety requirements.
- Legitimate interests: To ensure guest satisfaction, maintain property security, and improve services.
- Consent: When you subscribe to receive marketing communications.

6. Sharing Your Information

We may share your information with:
- Booking platforms (e.g. Airbnb, Booking.com, Vrbo).
- Payment processors and financial institutions.
- Property maintenance or housekeeping providers (only as necessary to prepare your stay).
- Professional advisers (e.g. accountants, legal advisors).
- Insurance providers or authorities (where legally required).
We never sell or rent your personal data to third parties.

7. Data Retention and Security

We retain personal data only as long as necessary to fulfil our legal and business obligations, generally:
- Booking and accounting records: 7 years (for tax compliance).
- Guest communication and preferences: up to 2 years after your last stay or enquiry.
All data is stored securely on encrypted systems and password-protected devices. We take appropriate measures to prevent unauthorised access, loss, or misuse of your data.

8. Your Rights

You have the right to:
- Access your personal data and request a copy.
- Correct any inaccurate information.
- Request deletion of your data (where legally permissible).
- Object to or restrict processing.
- Withdraw consent (for marketing or optional data use).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed: www.ico.org.uk.
To exercise these rights, contact us at aiholidaylets@hotmail.com

9. Cookies (for our website)

Our website may use cookies to:
- Enable booking functionality.
- Improve site performance and user experience.
- Analyse website traffic and visitor behaviour.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website or upon request.

Contact Details:
AI Holiday Lets Ltd 
📧 aiholidaylets@hotmail.com
📞+44 7711807518
📍21 Cunningham Street Motherwell ML1 3EW
🌐 www.aiholidaylets.co.uk